Frequently Asked Questions
ONLINE REGISTRATION AND ACCOUNT INFORMATION
WHY DO I NEED TO REGISTER TO SHOP?
Registering on the site with Camp Cover assists us to expedite the ordering process and allows you to keep track of your orders and refunds. With your permission, we will communicate special promotions, sales and events.
BY REGISTERING, WILL I AUTOMATICALLY RECEIVE MARKETING EMAILS FROM YOU?
No, not unless you sign up to our newsletter. If you do sign up, you can ask to be taken off our mailing list at any time by clicking unsubscribe at the bottom of any of our emails.
WHAT DO I DO IF I HAVE FORGOTTEN MY PASSWORD?
We will never change your password without you requesting it, nor do we store your password. If you have forgotten your password for whatever reason, simply click the Forgot Your Password link on the login page and we’ll get you back up and running right away. Simply follow the steps in the email that will be sent to you.
HOW DO I CREATE AN ACCOUNT?
Creating a Camp Cover account means that you can shop with Camp Cover at any time, anywhere. To create your account, simply click here (or on the Register button on the home page) and follow the new customer instructions to create your account.
WHAT IS YOUR ONLINE SECURITY POLICY?
We want to ensure that you, as the customer are safe and secure when you shop with us online and thus we take the utmost care with the information that you provide to us when you place an order. All of the information you provide us, is restricted to our staff and we ensure that they are informed of our latest security and privacy policies. If you have any further questions about the security of ordering from the Camp Cover online site, please email us at info@campcover.co.za
We use the highest standard of encryption when passing payment information between your computer and our website. Credit card details used for payment on our website are handled according to international best practice standards using encryption and key data removal. We do not record nor retain any of your PIN/CVV numbers used for authentication of your card.
ORDERS AND DELIVERY
WHAT IF I HAVE MADE A MISTAKE WITH MY ORDER?
If you have made a mistake on your order, please call 021 905 5005 or email info@campcover.co.za and we will do our very best to assist you to correct it.
HOW DO I PLACE A GIFT ORDER?
If you would like to place a gift order, please place your order online.
I HAVE RECEIVED MY ORDER BUT ONE OF THE ITEMS IS MISSING, WHAT DO I DO?
Please email info@campcover.co.za and we will gladly assist you and rectify this immediately.
I HAVE RECEIVED AN INCORRECT OR DAMAGED ITEM WITH MY DELIVERY, WHAT DO I DO?
We aim to get your order right every time but we do occasionally make mistakes. If we send you the wrong item or a damaged item, you can send an email to info@campcover.co.za to resolve this.
CAN I CANCEL MY ORDER OR AN ITEM FROM MY ORDER?
Yes! We may be able to cancel your order if it has not been shipped. Please contact us on 021 905 5005 or email info@campcover.co.za.
If it is too late for us to cancel your order, as it may already be shipped, upon receipt of your order please contact us at info@campcover.co.za with your order number and return request. Note that a refund can take up 7 days to reflect in your account.
CAN I ADD AN ITEM TO MY ORDER AFTER I HAVE PLACED MY ORDER?
Unfortunately not, you will need to place a separate order for anything items you wish to add to your order.
DOES THE PRICE INCLUDE THE COST OF DELIVERY?
Delivery is free for orders over R2500. If your order is less than R2500, the delivery charge will be calculated during the final order confirmation step.
HOW DO I TRACK MY ORDER?
Once your order has been shipped by our courier company you will receive an email confirmation providing full shipping details, as well as a tracking number.
Please click here to track your order once it has been shipped.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
4 - 7 working days depending where you live in South Africa.
CAN I COLLECT MY ORDER MYSELF FROM YOUR STORE?
Yes, all items offered on the Camp Cover website may be collection at our Cape Town showroom. Click here to view our location.
DO I NEED TO SIGN FOR MY DELIVERY?
Yes. A signature is required at the time of delivery.
CAN I SHIP MY PURCHASE TO A FOREIGN COUNTRY?
Unfortunately, at this stage we do not ship product outside South Africa.
HOW SHOULD I CARE FOR MY CAMP COVER PRODUCTS?
To fully enjoy your new Camp Cover products, make sure you read the item's label and follow the care instructions. Here are a few more tips for keeping your items looking their very best.
You can clean your Camp Cover product with a soft brush and a general cleaning agent not containing hard chemicals or ammonia, as this will affect the water-resistant quality of the materials; standard household washing powder or dishwashing soap will suffice and dry thoroughly before storing to avoid moulding; do not submerge in water; do not tumble dry.
PAYMENTS AND BILLING
HOW DO I PLACE AN ORDER?
You will need to register an account with us. Once you have selected the items you wish to purchase by adding items to your shopping cart and are ready to complete your transaction, click on the Checkout button and your order will be processed.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, Zapper, and PayFast instant EFT payments.
CAN I PAY FOR MY ORDER USING MY GIFT CARD?
Unfortunately, at this stage we are unable to accept Gift Cards on our Camp Cover website, you can however redeem the voucher at our showroom in Cape Town.
WHY HAS MY CARD BEEN DECLINED?
All credit/debit cardholders are subject to validation checks and authorisation by the issuing bank. If the issuing bank refuses to authorise payment then you will be notified of this immediately. Please contact your bank for further information.
MY ORDER DID NOT GO THROUGH BUT I THINK YOU HAVE CHARGED ME?
When you enter your card details to pay for your order, your bank automatically reserves the amount from your available balance although it is not actually taken from your account until we process your order. If we do not process your order, we do not charge you and the money is automatically put back into your available balance by your Bank. If you have any questions regarding this please contact our accounts department on 021 905 5005 or accounts@campcover.co.za.
PROMOTIONS ANS DISCOUNTS
WHY DOESN'T MY PROMOTIONAL CODE WORK?
Please check that the code/link you are using is correct and still valid. Please contact our Marketing department on 021 905 5005 or email design@campcover.co.za in the event of any questions.
REPAIRS
We offer a 6 months limited warranty on our products. The warranty for Camp Cover products covers defective material, defects in design and workmanship for a period of six months from date of purchase. Any discrepancies in the product, should be brought to our attention within 4 weeks of the Buyer receiving the product. The warranty does not cover defects resulting from normal wear, tear or deterioration, accident, corrosion or other external cause, improper storage, installation, service, maintenance or use, repairs or modifications not authorised by the Seller, negligence, or malice. Please contact us on 021 905 5005 or info@campcover.co.za for further details.
GIFT CARDS
WHERE CAN I PURCHASE GIFT CARDS?
Gift Cards can be purchased online.
MY GIFT CARD HAS BEEN LOST OR STOLEN. WHAT SHOULD I DO?
Unfortunately, gift cards are treated as cash and therefore lost or stolen gift cards cannot be replaced.
STORE INFORMATION
We have a store located in Cape Town. For our address and contact details please click here.